The Association of Train Operating Companies (ATOC) National Rail Enquiries has appointed Jason Webb as Online Service Manager.
Jason will help National Rail Enquiries to continue to develop the self-service channels including the successful Online Journey Planner on www.nationalrail.co.uk website, Train Tracker and Real Time Train Information provision to customers and train companies. In addition he will be responsible for sourcing new technology and driving National Rail Enquires self-service strategy.
Jason joins from Virgin Trains where he was Commercial Distribution Manager. He was responsible for the distribution strategy for all of Virgin’s existing sales channels, and sole responsibility for the operation and development of our website, call-centres and new and emerging channels.
Previous roles include IT Project Manager at Virgin Trains where he was responsible for all retail and commercial systems and their development. He previously worked with the.Trainline.com analysing the sales and distribution process between the call centre, Internet and fulfillment locations.
Jason Webb said: “I am delighted to be joining ATOC‘s National Rail Enquiries. http://www.nationalrail.co.uk/is one of Britain’s most used websites and I look forward to helping it remain a cutting edge provider of up to information about train times and fares. In addition as train operators through National Rail Enquiries continue to invest in new technologies such as TrainTracker, the challenge will continue to ensuring that passengers have access to train information with ease.”
Chris Scoggins, Chief Executive of National Rail Enquiries, said: “Jason brings significant experience of managing IT services. His experience will enhance National Rail Enquiries ability to help passengers get the best information about the journey they undertake across Britain’s rail network
