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Mass Transit news articles. ........Date: 11/1/2002

Buses Receive Over Eighty Per Cent Approval Rating

Source:www.number10.gov.uk , Source date:


New statistics show that an average 81 out of 100 bus users in England are satisfied with their journey. This figure rose to 82 per cent in the Shire areas outside London, and 83 per cent in Metropolitan areas.

The figures are from the latest issue of the Bus Quality Indicators Bulletin. Other statistics from the Bulletin show:

  • that bus passengers in London, where the average score was 77 per cent, tend to be younger and have higher expectations. This score was up by two points compared with one year ago and is the joint highest since the survey began;
  • the highest satisfaction rating in London was for on-bus safety and security and ease of boarding/alighting, with an average rating of 84 per cent; and
  • Londoners are more pleased with information at the bus stop with a 72 per cent approval rating compared with 62 per cent for England as a whole;

Based on Driver and Vehicle Licensing Agency (DVLA) figures, the average age of the bus and coach fleet was 8.4 years at the end of June 2002, unchanged from the previous quarter.