Heineken Ireland will implement Antenna Software Inc.'s A3 applications to manage its planned cleaning and break/fix service initiatives at 8,000 venues that serve Heineken products on tap. Heineken's field technicians and contact center agents will access real-time customer information wirelessly, streamlining service management.
"Antenna Software's superior knowledge of the Siebel environment was a deciding factor in our selection of A3 SmartClient and A3 Studio," said Frank Maher, Draught Beer Competence Centre Manager, Heineken Ireland. "Our forthcoming implementation of Antenna's wireless technology will enable us to deliver a superior level of response by accessing key customer information at the point of need via convenient handheld devices."
Heineken Ireland will implement the A3 SmartClient for Siebel solution, a mobile application that wirelessly extends Siebel's enterprise system to RIM 7230 BlackBerry devices. The application lets service technicians access real-time work order and customer data from the Siebel service management system.
Heineken will also deploy Antenna A3 Studio, an open standards-based application development platform that lets users customize, configure, administer and maintain mobile applications.
"We are pleased that Heineken Ireland will rely on our proven mobile solutions to enhance the workflow of its service operations and achieve an escalated level of customer service," said Jim Hemmer, Antenna's president and CEO. "Our wireless applications consistently deliver business value and complete, real-time visibility of customer data to enterprises with large mobile service teams. We look forward to providing such tangible benefits to Heineken."
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