UPS marks 2002 with key awards from customers

The awards were each based on stringent criteria, and highlight UPS's outstanding leadership in logistics management, customer satisfaction, problem-solving initiatives, reporting accuracy and on-time reliability.

• UPS was one of only 22 award winners selected from Best Buy's vendor base of more than 2,200 companies. The Best Buy Co., Inc. "Bravo Award" recognizes UPS for "…passion and dedication to speed and innovation, honesty and respect," and "business excellence." Best Buy was one of the first companies to integrate UPS CampusShip, a Web-based, desktop technology that provides shipping functionality to users on corporate campuses or at remote locations. Additionally, UPS Supply Chain Solutions provides Best Buy ocean freight and air services.
• For the eighth straight year, UPS received the 2001 Chrysler Group Gold Award for its innovative technology such as UPS CampusShip, which was deployed across the company's retail dealer network. "Due to these technology and e-commerce solutions, the UPS program has provided immediate savings to many dealerships," explains senior vice-president of Chrysler Group E-Commerce, Gary Dilts.
• General Binding Corporation (GBC), the world's leading manufacturer of binding and laminating office equipment, recognized UPS for outstanding service for the third year in a row with its "Continuous Improvement in Service" award. In addition to delivery of GBC's products to businesses around the United States, UPS provides the company with web-based tracking and rate and service selection.
• Jostens, whose products include yearbooks, class rings, graduation products, school photography, and products for athletic departments and their fans, named UPS its "Small Package Quality Carrier of the Year" for the third year in a row. The recognition is the result of Jostens' Quality Carrier Program, which includes an in-depth biannual evaluation that focuses on key quality measurements.
• For the fourth year in a row, Toyota Motor Sales, USA named UPS its "Air Carrier of the Year" at the auto maker's annual Logistics Partners Meeting. Selection criteria included monthly on-time performance, logistics operations evaluations, cost control, carrier relationship, professionalism and safety, among many other attributes.
• Of the more than 400 Full-Truckload, Less-Than-Truckload and small package carriers serving Wal-Mart, UPS was among the select few recognized at the retailer's Core Carrier Conference, winning the honor as Wal-Mart's "Small Package Carrier of the Year." Over the 20-year relationship with Wal-Mart, UPS has built a dedicated account team that includes both on-site accounting, project management and technology support managers. Among their successes, the team implemented an automated manifest system that minimizes manual key entry and set the standard for Wal-Mart's carrier manifest requirements.

"The loyalty of our 1.8 million daily customers, and their success, is reward enough for UPS, but awards such as these make our work even more gratifying as we look back on another outstanding year," said John Beystehner, UPS senior vice president of worldwide sales.