The multi-lingual operation has been boosted with staff able to handle customer enquiries in Norwegian, Swedish, Danish and Finnish. It means that customer calls can be managed in more than a dozen languages at Wellingborough, making it one of Europe’s largest communications service centres.
“The International aspect of our business has grown enormously in the last few years and we now operate across more than 100 countries for our customers,” said Ian Robinson, Director of Customer Service for Siemens Communications.
“This expansion has only been made possible by having a fast responding, specialised and efficient service that our large Corporate customers can rely on. Our service is not affected by international boundaries such as language and time differences and has been developed to cater for global players.
“The International Centre has grown because of the professionalism we deliver and also because being a company like Siemens we have people in-territory almost everywhere you care to name”.
Siemens Customer Services Division works with over 70% of the FTSE 100 companies. This includes a range of services from basic fault reporting to the total management of entire voice and data networks on a global basis.
The Customer Service Division of Siemens Communications deals with the Service needs of around 15,000 companies and organisations in the UK and also provides services to more than 100 countries world-wide using the considerable Global resources of Siemens AG. The division employees more than 1000 people specifically trained to deliver Best In Class Service in the Information and Comms Market Place. Siemens Comms is recognised as an industry leading service provider and has received numerous Industry Awards over the past 10 years.
The Customer Service Division performs consistently well against stretching service level targets including 60% remote fault rectification, 90% first time fix and has pioneered the deployment of measures such as preferred engineer. In addition to standard service level agreements a wide range of tailored service level agreements are available to customers based on their specific business needs.
Notes to editor
Siemens Communications - a division of Siemens plc, is one of the UK's leading communications suppliers, offering a full choice of technology and service solutions from simple telephony through to full network outsourcing, incorporating the Customer Relationship Management and e-business environments. The company operates centres of competence for research, development and support throughout the UK and in a number of international markets. It has a turnover in excess of £300 million and is part of Siemens Information and Communication Networks, the global leader in business communications. It is also the winner of the 2002 UK Business Excellence Award. Visit the company's website at www.siemenscomms.co.uk
