Procurement strategies survey
There are clear regional trends in procurement strategies - the US market has
a bigger propensity towards outsourcing than does the European market. This
general pattern continued in 2001, with more than a quarter of North American
companies choosing to outsource their BCC solution, compared to less than 9%
in EMEA and South America and less than 5% in Asia-Pacific.
However, in general, there is a considerable increase in the number of companies
choosing a turnkey package in 2001. It is likely that this change is due to
the large number of new market entrants over the period, including city carriers,
wireline resellers and IP service providers.
Preferred vendors survey
The 2001 preferred vendors survey indicates the awareness of operators of the
global BCC vendor base. This year SchlumbergerSema topped the list, with 18.8%
of operators mentioning them as preferred suppliers. This unprompted response
gives an indication of who operators are likely to contact when they are thinking
of selecting a new system, and is a vital way for vendors to judge how effective
their marketing campaigns are. The 2001 results show that there is greater awareness
of a wider variety of vendors, with billing giants such as Amdocs and Convergys
noticeably improving their standing over 2000 results.
Detailed requirements survey
The detailed requirements survey asks operators what specific BCC functionality
operators desire and whether their current system provides this. The surprising
finding in 2001 is that the most desired piece of functionality is electronic
bill delivery, which showed an increase in demand of 137% over the 2000 results.
Demand for this functionality was strong in all sectors, but was particularly
desired by fixed and IP operators. Regionally, it was the highest placed functionality
in Europe, the Middle East, and North America.
This indicates that the changes in the telecoms market brought about by factors
such as next generation services and the need to reduce costs and improve profitability
are finally driving the demand for electronic bill delivery. Customer demand
for this functionality also seems to be increasing, with many corporate customers
recognising the value it can have for them - and even being prepared to pay
extra for it!
Media contact and enquiries
Lana Silk
Marketing and PR Executive, Chorleywood Publications
Telephone: +44 (0)20 7017 4652
Email: enquiries@chorleywood.com
Visit our website: www.chorleywood.com
About global trends and market forecasts
This report is the first supplement to Chorleywood Publications' report: Global
Trends and Market Forecasts in Telecom BCC 2001. It includes:
- an update on contracts for business support systems (BSS) signed
between January 2000 and September 2001
- A survey of procurement strategies for telco billing and customer
care (BCC) systems
- An assessment of the role of outsourcing and ASP
- A survey of the detailed functionality requirements of telcos
- A survey of preferred BCC suppliers.
- The next two supplements will include:
- Global forecasts for mediation system sales
- Global forecasts for sales of CRM systems.
About Chorleywood Publications
Chorleywood Publications is the research and publishing division of Chorleywood
Consulting.
Chorleywood Consulting is a management consultancy that has grown from a core
expertise in customer care and billing within the global information, communications
and technology (ICT) sectors.
Now part of Informa Group plc, a FTSE 250 company, Chorleywood's expertise extends
across the management and telecoms IT disciplines, offering strategic development
through market research and analysis, consulting, systems integration and project
management.
Recent and upcoming reports include:
- Best Practices in CRM
- IP Mediation
- Global Mobile Prepaid Strategies
- Global Trends and Market Forecasts in Telecoms BCC 2001
- Customer Retention and Churn Management
- SLAs - the Key to Competitive Advantage
- Pricing Strategies for GPRS, DSL and IP Services
- GPRS and 3G Billing - update 3
- Pricing and Billing for Content - Creating New Revenue Streams
from Content
- Revenue Assurance - The Key to Revenue Maximisation
- BSS Yearbook 2002
- Partner Relationship Management
- The Interconnect Evolution - Increasing ROI from your Interconnect
Billing System
- Minimising the Fraud Risk in Next-Generation Networks
About the author
Sue Hubbard is a senior consultant with over sixteen years' experience in telecoms
research and consultancy. Before joining Chorleywood Publications she worked
for Systems Dynamics, where she studied the VANS market, and for Romtec where
she undertook international telecoms market research. She has written many reports
including the best selling reports New Directions in Interconnect and IP Mediation
for Telcos. Sue has also undertaken consultancy projects for leading telcos
and systems vendors worldwide. Gurcharan Wadhwa holds a degree in Business Economics
and is an analyst at Chorleywood Publications. He is responsible for market
forecasting and has also contributed significantly to the Target Locator Database,
which is Chorleywood's ongoing research project into the BSS brequirements and
experience of 2,500 telcos worldwide. Gurcharan has researched telco fraud and
is a regular contributor to the Billing Plus newsletter.
