Under new FCC rules that allow telephone subscribers to move their telephone numbers from their wireline service to wireless service, carriers will need to verify the customers' wishes to avoid "slamming". VoiceLog provides a verification method that both satisfies FCC requirements and provides a telephone-based contract that satisfies the federal E-Sign Act, allowing customers to execute a binding electronic contract using only the telephone.
Gaithersburg, MD -- Now that the FCC has decided that number portability extends to transferring numbers from wireline to wireless providers (and back), wireless carriers will now be forced to consider compliance with the FCC’s anti-slamming rules. Under those rules, “No telecommunications carrier shall submit or execute a change on the behalf of a subscriber in the subscriber's selection of a provider of telecommunications service…” except in compliance with the FCC rules, which provide for either a signed letter of authorization, electronic verification or third party verification (see FCC rules: CFR 47 subpart K section 64.1100).
Carriers who want to sell wireless services in a telemarketing environment will want to consider third party verification – the only proven verification method that works in telemarketing. As the leading provider of third party verification for the telecommunications industry, VoiceLog offers a process that not only complies with FCC rules, but also provides a binding contract under the Federal E-Sign Act, allowing cellular carriers to execute service agreements with customers over the telephone.
VoiceLog third party verification is the industry standard – in use by more than half of all telecommunications carriers that use third party verification. VoiceLog TPV provides savings of up to 75%, 24x7 instant access, 99.999% reliability, 100% digital recording, telephone or Web-based recording retrieval, speech recognition, touch tone or live operator service, Any Language on Earth™ language support and a host of other benefits.
VoiceLog TPV allows wireless carriers a tool to document customer requests to change wireless carriers while porting telephone numbers to another carrier. With VoiceLog TPV, wireless carriers can easily defend themselves against complaints by competitors, customers, or state or federal consumer protection agencies that numbers were ported to a new service provider without customer agreement.
“VoiceLog third party verification is the only cost-effective way to sell wireless services over the telephone,” said Cindy Hamilton, Vice President of VoiceLog. “TPV allows the carrier to be sure that the customer’s number is not changed without their permission, and our new E-Sign Act-compliant process allows the carrier to insure that the customer has executed an enforceable contract.”
In addition to its verification services, VoiceLog now offers Call Centre Recording Services, allowing call centres to have full-time recording and monitoring capabilities on a “pay as you go” basis. VoiceLog Call Centre Recording services include full-time and on-demand recording, quality monitoring and record scoring, transcription, and recording storage and archival.
VoiceLog is the world leader in Third Party Verification, serving more telecommunications, electric utility and natural gas companies than any other – worldwide. VoiceLog third party verification services include speech recognition and touch-tone driven automated verification, web and email-based verification call-back services and live agent verification.
For more information about VoiceLog, contact Larry Leikin at 301-230-2129 or lleikin@voicelog.com or visit our websites at www.voicelog.com or www.virtuallogger.com.
